Terms of Service

1. The service

PickUs Delivery operates two services through one platform: Pickus China (ride-hailing and vehicle rental) and Pickus Delivery (cargo, freight and tow-truck dispatch). Bookings can be made in the mobile app, and ride requests can also be submitted on this website without an account.

Drivers and vehicle owners are independent service providers who have passed our verification (KYC) process. PickUs Delivery acts as the dispatch and booking platform.

2. Bookings and pricing

In-app bookings show a computed price before you confirm, based on a base fare plus a per-kilometer or distance-tiered rate, including applicable fees.

Web ride requests are confirmed verbally: after you submit the form, dispatch calls the phone number you provided to agree the final price and pickup time. The trip is only binding once that confirmation is given.

Quoted prices assume the pickup and drop-off you provided. Material changes to the route, extra stops, or waiting time may change the final price — your driver will confirm any change before proceeding.

3. Cancellations

You may cancel free of charge before a driver has been assigned.

After a driver is assigned or has arrived, a cancellation fee may apply to compensate the driver's time; the amount is shown in the app or confirmed by dispatch for web bookings.

If no driver accepts your request, you are never charged.

4. Your responsibilities

Provide accurate contact details and pickup information, and be reachable by phone around the agreed pickup time.

Use the service lawfully: no transport of illegal goods, hazardous materials outside declared categories, or misuse of drivers' vehicles.

Cargo bookings: declare the contents honestly and attach photos when asked; undeclared or misdeclared items are your responsibility.

One account per person; do not share verification codes with anyone, including people claiming to be from PickUs support.

5. Our responsibilities

We verify driver identity and vehicle details before they can accept trips.

We provide trip records (reference, route, price) for every completed booking and a way to report problems through the app.

We are not liable for losses arising from events outside our control (traffic, weather, road closures), or for the acts of independent drivers, except where required by applicable law.

6. Accounts and termination

We may suspend accounts involved in fraud, abuse, or safety violations, after investigation where practicable.

You may delete your account at any time; see the Data Deletion page for steps.

7. Changes

We may update these terms as the service evolves; the version on this page always applies. Material changes are announced in the app.

These terms are governed by the laws of Ethiopia. Disputes are handled through our support team first, then the competent courts of Addis Ababa.