Privacy Policy
Last updated: November 2026 • tech.weleba.pickusdelivery
PickUs Delivery & Rides
Your rides, recurring staff transport, and deliveries across Addis Ababa — managed with privacy, encrypted security, and reliable tracking.
1. What we collect
Account data: your first and last name, phone number, and a password (stored only as a secure hash). Your phone number is verified with a one-time SMS code before the account becomes active.
Booking data: pickup and drop-off locations, trip distance, vehicle tier, and the price quoted for each request — for rides you book on the web or in the app.
Location data: while a booking is active, we collect device location to match you with the nearest driver and to calculate distance-based pricing. We do not track your location in the background when no booking is active.
Support data: messages you send us, and any photos you attach to a booking or report.
2. How we use it
To provide the service: matching, dispatch, pricing, and live trip status.
To communicate with you: booking confirmations, driver calls, and support replies by SMS, push notification, or email.
To keep the platform safe: verifying drivers (KYC), preventing fraud, and blocking abusive accounts.
We do not sell your personal data, and we do not share it with advertisers.
3. Who can see your data
Your driver sees your name, phone number, and pickup/drop-off for the active booking only.
Dispatch staff (operations managers and shareholders with read-only access) can view booking records to operate and audit the service.
Service providers who help us run the platform — SMS delivery (GeezSMS), email (our SMTP provider), and image hosting — process data only on our instructions.
4. Retention and deletion
We keep booking records for as long as your account is active and for a reasonable period afterwards for accounting, dispute handling, and safety audits.
You can request deletion of your account and associated personal data at any time — see our Data Deletion page for the exact steps. Deletion removes your profile and personal identifiers; anonymized trip records may be retained for statistics.
5. Security
All traffic between your device and our servers is encrypted in transit (HTTPS).
Passwords are hashed, access to operational dashboards is role-restricted, and API access requires authentication except for the public booking form, which accepts only the trip details you submit.
6. Contact
For privacy questions or deletion requests, contact our support team through the app or the phone number shown on your booking confirmation.