Data Deletion Instructions

Last updated: November 2026

You can delete your PickUs Delivery account — including your profile, phone number, and trip history — at any time. Deletion is permanent and cannot be undone.

How to delete your account

1. Open the PickUs Delivery app and sign in.
2. Go to Profile → Settings → Delete account.
3. Confirm the deletion. Your session ends immediately.

If you can't access the app, contact our support team from the phone number registered on your account and ask for account deletion — we verify ownership by calling that number back.

What gets deleted

• Your profile: name, phone number, password hash, and avatar.
• Your booking history linked to your identity.
• Push tokens, saved preferences, and chat conversations.

What may be kept

• Anonymized trip statistics that can no longer be linked to you.
• Records we must retain for accounting, tax, or legal obligations, stored securely and used only for those purposes.

Timing

Deletion is processed within 30 days of your request. Until then, your account is deactivated and cannot be used.